News / E-commerce retailers hit in the wallet by return of record number of unwanted gifts

Schantalao

Take-back Tuesday, Wing-back Wednesday – monikers for e-commerce days continue to abound.

This week has seen the e-commerce sector announce record returns as unwanted Christmas presents go back to warehouses throughout the US and Europe.

ParcelHero said Tuesday had been its biggest returns day – up 22% on 2016 –  and would cost UK SMEs alone £20m, owing to the high cost of returns. It said some retailers had seen as much as 60% of goods sold returned.

“There will undoubtedly be some online stores ...