News / E-commerce driving expansion and change at delivery firms at breakneck speed

© Evgenii Naumov

If there was one thing to learn from The Delivery Conference in London this week, it is how very fast the e-commerce delivery industry changes – and the companies within it.

Compared with more traditional freight forwarding, where very little changes, very slowly, this is an industry adapting at breakneck speed to rivals, technology, and customer needs and expectations.

Yodel, for example, once lauded as the worst delivery company in the UK, delivered 15m parcels in seven weeks in 2019, in a ...