Frequently Asked Questions – subscribers to The Loadstar and The Loadstar Premium
Q: How do I subscribe to The Loadstar? (rollout May/June 2025)
A: There are registration links on the website or please follow this link: https://theloadstar.com/registration/
Q: How do I subscribe to The Loadstar Premium?
A: There is a registration link on the Premium page https://theloadstar.com/subscription-stories/ or please follow this link: https://theloadstar.com/registration/
Q: Does The Loadstar Premium subscription include access to The Loadstar or should I subscribe separately?
A: The Premium subscription includes access to The Loadstar, you will not need a separate subscription.
Q: What payment methods do you accept?
A: All major credit cards and PayPal.
Q: Where do I find my orders/invoices
A: Please go to ‘Your Account’ (top left on the website www.theloadstar.com), ‘Account Details’ and continue to the ‘Orders & Invoices’ tab. The link to invoices is bottom left on that page.
Q: I’ve received a payment error code of Paysubdup, what should I do?
A: Please contact your bank or credit card issuer or try a different payment method.
Q: Can I cancel my subscription anytime?
A: Yes, please see our terms and conditions https://theloadstar.com/loadstar-subscription-terms-and-conditions/
Q: How do I amend/cancel my subscription?
A: Please login and go to ‘Your Account’ (top left on website/screen), ‘Account Details’ and continue to the ‘Subscriptions’ tab. Amendments and cancellations can be made on this page.
Q: Can I amend/change the e-mail address on my account?
A: No, please cancel your subscription and re-subscribe with your new e-mail address.
Q: How can I reset my password?
A: Please use the ‘Forgotten your password? Click here’ link on the login page or follow this link: https://theloadstar.com/forgot-password/
(Notes: 1. Prior to logging in with your new password, refresh your browser. 2. If you don’t receive the password reset link, try adding this e-mail address to your contacts editorial@theloadstar.com)
Technical Support
Q: Who do I contact for technical issues?
A: Please contact arabella@theloadstar.com
Privacy & Security
Q: Do you share my information with third parties?
A: Our privacy policy is available to read here: https://theloadstar.com/privacy-policy/