FAQs – Frequently Asked Questions

Subscribing to The Loadstar and Loadstar Premium

Q: How do I subscribe to The Loadstar?

A: There are registration links on the website or please follow this link: https://theloadstar.com/registration/

Q: How do I subscribe to Loadstar Premium?

A: There is a registration link on the Loadstar Premium page https://theloadstar.com/subscription-stories/ or please follow this link: https://theloadstar.com/registration/

Q: Does Loadstar Premium subscription include access to The Loadstar or should I subscribe separately?

A: Loadstar Premium subscription includes access to The Loadstar, you will not need a separate subscription.

Q: What payment methods do you accept?
A: All major credit cards and PayPal.

Q: Where do I find my orders/invoices
A: Please go to ‘Your Account’ (top left of every page of the website), then to ‘Account Details’ and continue to the ‘Orders & Invoices’ tab. The link to invoices is at the bottom left of that page.

Q: How do I add our company address to my invoice?
A: Please go to ‘Your Account’ (top left of every page of the website), then to ‘Account Details’ and continue to your subscription account page (either Loadstar subscription or Premium subscription). You will find a link on that page to enter your company details.

Q: I’ve received a payment error code of Paysubdup, what should I do?
A: Please contact your bank or credit card issuer or try a different payment method.

Q: Can I cancel my subscription anytime?
A: Yes, please see our terms and conditions https://theloadstar.com/loadstar-subscription-terms-and-conditions/

Q: How do I amend/cancel my subscription?
A: Please login and go to ‘Your Account’ (top left of every page of the website), then to ‘Account Details’ and continue to the ‘Subscriptions’ tab. Amendments and cancellations can be made on this page.

Q: Can I amend/change the e-mail address on my account?
A: No, please cancel your subscription and re-subscribe with your new e-mail address.

Q: How can I reset my password?

A: Please use the ‘Forgotten your password? Click here’ link on the login page or follow this link: https://theloadstar.com/forgot-password/

(Notes: 1. Before logging in with your new password, refresh your browser. 2. If you don’t receive the password reset link, try adding this e-mail address to your contacts editorial@theloadstar.com)

Technical Support

Q: Who do I contact for technical issues?
A: Please get in touch with arabella@theloadstar.com

Privacy & Security

Q: Do you share my information with third parties?
A: Our privacy policy is available to read here: https://theloadstar.com/privacy-policy/

If none of the above answers your questions, please e-mail arabella@theloadstar.com