Frequently Asked Questions
Q: How do I subscribe to The Loadstar’s ‘Daily News’ coverage?
A: There are registration links on the website, or please follow this link: https://www.loadstarhedgehold.co
Q: How do I subscribe to Premium?
A: Same as above.
Q: What is the difference between a Daily News Subscription and a Premium Subscription?
A: The Daily News Subscription includes all content except Premium and DeskOne access. The Premium Subscription includes all content on the site. You will only need one of these subscriptions, please do not subscribe to both. You will find further information on the subscription page https://www.loadstarhedgehold.co
If you would like to upgrade from a Daily News Subscription to a Premium Subscription, don’t hesitate to get in touch with [email protected] for further instructions.
Q: What payment methods do you accept?
A: All major credit cards and PayPal.
Q: Where do I find my orders/invoices
A: Please go to ‘Account Details’ (top right on the website) then to ‘My Account’ and continue to the ‘Orders & Invoices’ tab. The link to invoices is at the bottom left of that page.
Q: How do I add our company address to my invoice?
A: Please go to ‘Account Details’ (top right on the website) then to ‘My Account’ and continue to your subscription account page (either Daily News Subscription or Premium Subscription). You will find a link on that page to enter your company details.
Q: I’ve received a payment error code of Paysubdup. What should I do?
A: Please contact your bank or credit card issuer, or try a different payment method.
Q: Can I cancel my subscription anytime?
A: Yes, please see our terms and conditions https://theloadstar.com/loadstar-subscription-terms-and-conditions/
Q: How do I amend/cancel my subscription?
A: Please login and go to ‘Account Details’ (top right on the website), then to ‘My Account’ and continue to your subscription account page (either Daily News Subscription or Premium Subscription). Amendments and cancellations can be made on this page.
Q: Can I amend/change the e-mail address on my account?
A: No, please cancel your subscription and re-subscribe with your new e-mail address.
Q: How can I reset my password?
A: Please use the ‘Forgotten your password? Click here’ link on the login page or follow this link: https://theloadstar.com/forgot-password/
(Notes: 1. Before logging in with your new password, refresh your browser. 2. If you don’t receive the password reset link, try adding this e-mail address to your contacts [email protected])
Technical Support
Q: Who do I contact for technical issues?
A: Please get in touch with [email protected]
Privacy & Security
Q: Do you share my information with third parties?
A: Our privacy policy is available to read here: https://theloadstar.com/privacy-policy/
If none of the above answers your questions, please e-mail [email protected]