News / Customers angry as 'capacity-hobbled' UPS quietly pushes up fuel surcharges

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UPS has denied claims it has been forced to increase fuel surcharges to offset costs associated with wet leases as it struggles for capacity amid surging e-commerce volumes.

This week the US integrator was accused of not properly informing customers it had split its domestic and international air freight fuel surcharges.

Chief executive of Spend Management Experts John Haber said the Export index is almost 18% higher than the US Domestic Air Index.

“Talking to many of our customers, we found they were ...