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3PLs must invest in both people and technology – but experience in freight is no longer needed, delegates at the 3PL and Supply Chain Summit in Brussels, were told.

CH Robinson’s president Europe, Jeroen Eijsink, said people remained key to success.

“The human factor is tremendously important going forward in our business model,” he explained. “It’s IT that supports people, and not vice versa. That’s what IT is about.”

CH Robinson announced last month that it was to invest $1bn in technology and people ...

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