Pass the parcel: meeting the challenges of e-commerce fulfilment

Louise Ryan (centre)

Online sales soared to new heights last year to £133bn, surpassing 2015’s figure by 13.5%.

This, of course, is positive news for retailers and the wider logistics industry; however, it can put enormous pressure on the supply chain, particularly at peak times like Christmas.

With customers now demanding next- or same-day delivery, including weekends and bank holidays, the challenge lies in being able to process large volumes of goods at speed while minimising congestion on our already-busy roads. Nevertheless, it also opens up new ...