News / UPS pilots call on customers to support 'failing' service standards claim

UPS

UPS pilots have intensified the stand-off with their employer, announcing they are to survey the express operator’s largest shippers for feedback on service quality.

Announced by the Independent Pilots Association (IPA), the move continues the feud between UPS and its staff, with the latter claiming rising e-commerce volumes have reduced service quality.

President of the IPA Robert Travis claims the union’s pilots have witnessed “failing” standards and an inability by UPS to meet customer service commitments.

“The IPA announced today it has commissioned a professional survey ...