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Traditional freight forwarders are the “true architects” of transport and, with the right tools, can beat fresh competition from digital disruptors and shipping lines.
According to digital logistics start-up Qwyk, freight forwarders are well-positioned “to provide superior customer service to their rivals”.
“Every shipper will choose a good customer experience over an average one, and from my point of view, this is where a digitised freight forwarder can score,” said Harm Wessels, Qwyk’s newly appointed, Singapore-based chief commercial officer.
“Start-ups know that and drive the disruption of the market from ...
Comment on this article
Michael Evans
August 04, 2019 at 8:50 pmI appreciate the title and sentiment behind this article. Freight forwarders ARE the “true architects of transport”. They are a big part of the backbone of American business. http://www.LoadPower.com