Wider shipment visibility in ports could be the answer to congestion
Shipment details provided to two of the world’s three largest economies could be the answer ...
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By Alex Lennane
IAG Cargo customers and Heathrow hauliers are facing severe delays in accessing imports at the carrier’s hub facility, with shipments reported to be taking between three and eight days to clear.
Forwarders said the delays negated any reason to pay premium direct prices with IAG subsidiary British Airways.
“The service is generally poor, but this is a new level. We use BA and pay a premium rate for it. Last week it took eight days to get our freight, and the delays ...
Comment on this article
KIRIT RATHOR
December 17, 2020 at 8:32 amIAG are simply ‘burying their heads in the sand’,
Our driver waited for 4 hours, last Saturday, and 8 hours in ‘PREMIA.
Customers pay ‘PREMIUM’ rates for a ‘PREMIUM’ service. The whole objective is defeated. Queues of approximately 20-25 vehicle built up
BA- Ascentis – Total shambles
Drivers are waiting for a minimum of 12 hours.
No-one can be contacted in IAG-LHR. The only point of contact is the ‘call center’, based in India, and the poor guys take all the brunt of the abuse from forwarders
Warehouse staff are just walking around and chatting. Least bothered