News / US parcel delivery needs a revamp – but integrators are in the driving seat

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The US parcel delivery sector may be ripe for an overhaul, says industry consultant Satish Jindel, president of SJ Consulting, who argues that it’s time to replace some long-standing practices.

Some have been around for 40 years or more, he explained, and notwithstanding far-reaching changes in the business, like the rise of e-commerce and shorter transit time on the ground, service offerings, operational networks and technology have remained largely unchanged.

He pointed to the zone concept, ...