News / Technology and the smell of fear: 'I love it', says American Airlines Cargo chief

© Giovanni Gagliardi

American Airlines Cargo is embracing technology: during the long run-up to installing its iCargo system, completed last summer, staff used to joke that the new platform could do everything except make coffee – but the system quickly proved its worth.

Having dealt with a multitude of legacy systems that could not communicate with each other, cargo management found the new platform could provide “a comprehensive end-to-end view”.

Among other things, this allowed modelling of cargo-only missions for an airline that was used ...