Freaking cool CH Robinson – it's the operating model, stupid!
Bless the ‘new operating model’
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The conference call that followed the announcement of a decent trading update – given expectations! – by CH Robinson (CHRW) after the US market closed yesterday, 1 May, was well worth a go.
(Here’s the investor pack, and here’s the Form 8-K filing.)
A seemingly reinvigorated CEO Dave Bozeman didn’t actually clarify the many aspects of a new, internal lean-based business model being implemented by the firm, but those mechanics were soon investigated as part of the first question during the Q&A ...
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