Comment: Three pinch points in e-commerce in the coronavirus era

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The coronavirus pandemic has presented challenges for every industry, organisation and individual across the world. In particular, the increased pressures that have been placed on ensuring efficient deliveries – to stores and to homes – have never been experienced before.

With the UK government introducing a police-enforced lockdown, not only has panic-buying ensued, but with the public unable to purchase items from stores, e-commerce demand has seen huge growth – with a resultant exponential increase in the number of home deliveries ...