The US Line: DSV template – building world leadership from humble origins
How the Viking way could be ‘your way’
© Jakub Krechowicz |
Trapped in outdated practices, the less-than-truckload (LTL) sector in the US is ripe for disruption.
Satish Jindel, president of SJ Consulting, argues that this is a good time for an entrant to revolutionise the business with a new model that is ’more’ rather than ’less’.
He said: “I never understood why anybody would want to be known as something less.”
However, ‘less-than’ is deeply ingrained in a business model that is as outdated as it is confusing, he added.
His comparison with the truckload ...
Comment on this article
Sal DeLuca
April 02, 2021 at 12:12 pmMr. Jindel is right on. As a retired 35-year employee of Flying Tigers/FedEx in the heavyweight and express air cargo segments, where pricing was fairly simple and straightforward, I was completely flummoxed when I had to navigate the unbelievably complicated LTL rating structure. Although I was close to retirement age anyway, it was one of the main reasons why I decided to pack it in early. In a perfect world, I envision doing away with product labels and creating a holistic system of pricing and service that asks “how much do you have and when do you want it there?”.