Retailer reveals logistics strategy - and seeks collaborative approach

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The reorganisation of Marks & Spencer’s logistics activities has been propelled by the twin challenges of the economic downturn and the explosion in multi-channel retailing, which has cut a swathe through the UK’s high streets, and shows every sign of continuing to do so.

Head of IT & logistics, Darrell Stein, said that his response to these was to integrate the previously disparate logistics activities of its different divisions into one. Prior to his appointment four years ago, “we had general ...