'It’s healthy competition' Maersk tells forwarders bidding for same business
Maersk said the “competition is on”, when asked what the future was for forwarders in ...
A freight forwarder who has been waiting for Maersk to deliver freight which is more than a month late, has excoriated the Danish line, not just for its service, but also for its poor communication.
It brings into sharp focus the unprecedentedly poor service performance of the lines at a time when the cost of freight is at historic highs.
Jon Woods, director at UK forwarder XXXL in Felixstowe, booked a 20ft and a 40ft container of clothing and footwear with Maersk ...
Comment on this article
Frederik deCockBuning
May 05, 2022 at 2:17 pmwhat a sad story ! wish mr Woods good luck . he is right to openly complain . let everybody hear and learn !
Richard Geary
May 05, 2022 at 5:34 pmAs a retired Freight Forwarder, this attitude of the big lines to small, professional forwarders like XXXL has been increasing and growing over the past 20 to 25 years . I experienced it in the early to mid 90s when the lines seemed quite happy to take our clients directly, often to come a cropper when expertise out side their ability was needed ………
Alan Styles
May 05, 2022 at 5:56 pmI agree totally with this complaint. This is yet another terrible case of very poor customer service. And this is at the same time as Maersk are posting huge profits, adding to the humongous amounts the shippers have made in the pandemic, in some cases, ten years profit in one year!
The smaller importers have never had it so bad.
RJ Robinson
May 05, 2022 at 9:22 pmMaybe if everyone stopped booking with Maersk it would get the attention needed and also with Hamburg-sud, Sealand, safmarine
mark royden
May 06, 2022 at 6:20 amSwitch the name for anyone for several carriers and it’s the same story. We had over 100 containers EC China to LA take nearly 3 months, should take 20 days. This time it was MSC. The story is too long for here, lack of attention, communication and basic care for their customers. We see this lack of care day in, day out. One carrier beats the norm ACL, someone actually answers the phone, gets things done.
Ajay Bansal
May 06, 2022 at 3:43 pmStop Booking with Biggest three and in few months service levels will improve automatically.
Stuart McLean
May 06, 2022 at 4:08 pmWell done Mr Woods. Similar experiences with them all .MAersk wish to do is eliminate the small /medium forwarder. They don’t hide this They have the service I can’t recall the name where they will deal direct with the client I phoned on behalf of a client about rates and they said we will get our sales rep to visit The sales rep was the same sales rep who visits us a forwarder! Double agents indeed. Only use them when I have p
Jon Woods
May 08, 2022 at 9:19 pmThanks for the support
#victimofmaersk
Jon Smith
May 09, 2022 at 2:14 pmwell done keep up the good work.
Jon Smith
May 09, 2022 at 2:13 pmWell done Mr Woods and yes maersk has been recording everyones data for years on salesforce. Look at the bottom left hand side when you login into maersk. You ll see all the Maersk bots collection data, post codes on deliveries etc.
Maersk dont give give a damn. They are the worst liner together with MSC. They ve lost the plot due to greed and covid is the excuse.
As the below person said stop using them and see what happens.
Maersk UK attitude just sucks . All the good people are gone. Now the robots have taken over.
Avoid these lines #victimofmaersk