News / Delivery logistics faces a new landscape, with opportunities and challenges

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The pandemic has turbo-charged online shopping as a long-term driving force in retail logistics that creates myriad opportunities, but also gives much cause for frustration with delivery logistics.

As the parcel carrier infrastructure is strained beyond limits, the chance of alienating consumers through a poor delivery experience has grown, prompting merchants to review their fulfilment strategy.

At the World Parcel & Express conference on 14 April, Brody Buhler, CEO of Escher Group, a service provider to postal agencies and operators, painted a ...