News / E-commerce shippers choose 3PLs on price alone, but are warned ' you get what you pay for'

© Arne9001

Cost is the sole factor when the majority of UK e-commerce retailers appoint a logistics partner, according to a new survey conducted by 3PL DK Fulfilment.

And DKF executives also argue that failure to consider aspects such as service quality means many are likely to be disappointed with their 3PLs.

Robin Buxton, DKF European marketing manager, told The Loadstar: “Many companies that claim to offer fulfilment services have no real expertise. Our experience shows that companies opt for the cheapest provider when they are outsourcing for the first time.

“They ...