Managing retail returns - the good, the bad and the ugly

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This is a very thorough (and pretty long) article on reverse logistics ? a good seasonal topic as between 40% and 60% of the year’s total retail returns are made in the first quarter. The article investigates the challenges of returns ? from damage and loss. to fraud and end-of-season goods. And yet, with the continued focus on internet buying, retailers must offer a simple and effective returns process. This explains the options and respective benefits.