News / Indian imports slowed by tech glitch in new customs clearance platform

Credit Adani Group

Indian importers and supply chain players are facing difficulties securing customs clearance, due to major glitches on the national electronic data interchange platform, known as Icegate.

As a result, import containers are piling up at port locations across the country, according to industry sources.

Stakeholders are concerned over the inability to make customs duty payments through the electronic gateway, an issue Loadstar sources noted first cropped up when the authorities rolled-out the new system on 1 April.

Many industry groups, including the Brihanmumbai Customs ...