News / Multinational forwarders losing 'abandoned' clients to more agile smaller rivals

© Rudall30

Mid-sized forwarders have reported they are gaining customers at the expense of multinationals as Covid-19 forces companies to be more agile and responsive.

A survey published yesterday by Barclays/BOD on the state of logistics confidence notes: “Larger companies have generally found things more difficult than smaller ones, despite being more likely to benefit from a more diverse customer base, as they may have found it harder to adapt quickly to the changing market.”

Ligentia said it had seen a rise in customer ...