News / Revamped CSX under fire for 'all-round decline' in rail freight service

© Wangkun Jia

US rail operator CSX may have recorded a return to growth in its latest results – the first since Hunter Harrison became chief executive – but it seems regulators and shippers are unhappy with his reforms.

In a letter from the Surface Transportation Board (STB) Mr Harrison is pulled up on “an all-round decline in the carrier’s rail freight services” since he stepped aboard.

It notes significantly longer transit times, increasing unpredictability, loaded and empty railcars sitting for days at yards, inconsistent and unreliable ...