News / New complaints process after OSRA 22 a success, says FMC

Photo: POLA

Complaints from shippers to the US Federal Maritime Commission (FMC) have continued to roll in following implementation of the Ocean Shipping Reform Act (OSRA) in June last year.

OSRA authorised the FMC to look into complaints of excess charges and says of more than 200 complaints received, over 70 were referred to its investigators.

The commission said: “The charge complaint process is proving successful at promoting informal settlements as well as waivers of demurrage and detention billings. Staff estimate that more than ...