JAL Cargo debuts distribution with cargo.one as it prioritises global digital sales

28/07/2022

PRESS RELEASE

Japan’s national carrier selects the leading digital booking marketplace to drive digital transformation (DX) that delivers forwarders outstanding end-to-end booking experiences
JALCARGO to bolster cargo.one’s leading position in the Asia Pacific region, by becoming the fifth major carrier to join
cargo.one now the main digital gateway to Japanese air cargo capacity, offering all three of Japan’s home carriers

Tokyo | Berlin, July 28, 2022 – JALCARGO, the cargo division of Japan Airlines Company (JAL), and cargo.one today announced an international partnership that brings the airline’s capacities to the leading global marketplace for digital air cargo bookings. JALCARGO has appointed cargo.one as its partner to advance its digital business and footprint. This month, cargo.one became available to Japanese freight forwarders, offering them a seamless digital booking experience, and the chance to improve their efficiency and competitiveness. For freight forwarders all over the world, cargo.one comprises the best way to book air cargo digitally.

Air cargo volumes into Japan are globally significant, with Tokyo’s airports consistently performing within the world’s top air cargo hubs by freight tonnes. As the flag carrier of Japan, JALCARGO delivered over 740,000 tonnes of air cargo during 2021, and offers impressive flexibility in its domestic network. Many thousands of freight forwarders using cargo.one will soon be able to instantly search, book, amend and track JALCARGO capacities in real time within a few clicks.

In a move to broaden its digital footprint, JALCARGO has partnered with cargo.one based on its technological and commercial achievements for many of the world’s leading airlines, and its unrivaled ability to deliver forwarders reliable and joyful digital booking experiences. Both companies have a track record of continuous innovation and a strong commitment to customer needs.

Hiroo Iwakoshi, Executive Officer, Cargo and Mail at Japan Airlines, comments, “Delivering an outstanding customer experience is an important element of our business strategy. cargo.one shares both our high regard for customer focus and service level, but also our ambition and entrepreneurial spirit to satisfy the market. With a presence on cargo.one, JALCARGO is now even more strongly placed to differentiate online and scale new heights of digital success”.

To win digital sales globally, airlines today must ensure that visibility of their best offers and customer centricity are at the heart of their strategy. cargo.one will enable JALCARGO teams to capitalize fully on market needs by optimizing its offer quality and building industry-leading digital buying journeys.

“We are honored to have been chosen as the trusted partner of Japan’s flag carrier, and look forward to working hand in hand with their teams to advance their digital strategy”, says Moritz Claussen, Founder and Co-CEO of cargo.one. “The partnership will further strengthen our leading position in the Asia Pacific region and deliver a unique and high quality digital offering to freight forwarders around the globe”, he adds.

As the primary digital gateway for Japanese air cargo capacity, cargo.one expertly guides airlines including JALCARGO to satisfy the fullest spectrum of online customer needs. The airline will leverage dynamic, unbiased and compliant global insights from the data analysis platform cargo.one360. Furthermore, cargo.one’s Growth Managers will support JALCARGO to raise its digital performance, identify opportunities from the market, and feed learnings into revenue and capacity management.

From this Summer, the roll out of JALCARGO capacities on cargo.one begins with European markets. The partnership is a further step in cargo.one’s program to greatly expand its participation within the Asia Pacific air cargo market during 2022.