News / Airports need to set standards for cargo handlers – the business makers or breakers

Celebi at Frankfurt Airport

Airports should set standards for cargo handlers, and showcase their capabilities to shippers, delegates at Air Cargo India in Mumbai heard this week.

Fitsum Abadi, managing director of Ethiopian Airlines Cargo, said: “Mostly airports are focused on facilities, but the main impact at the airport is the handler – that is the maker or breaker.

“Handlers mess it up and wash their hands of it. Airports should have strong service level agreements to make sure ground handlers are meeting the standards set ...