Kester Meijer wrote: Let's reverse the statement and say "How do we make airline/forwarder relationships flourish" . We are al part of the global trade supply chain. For me the best relationship with a forwarder comes from a process oriented dialogue. It starts with quality of bookings and delivery, both at the carrier and forwarder, at origin, transfer and destination locations. And next how reliable is the planning and delivery of our processes, are we able to accurately predict future events. Finally how flexible are we when demand or needs change.Talking about this and solving both planning and handover issues, based on facts (Cargo 2000) will strengthen the relationship, improve efficiency and reduce cost. When we all deliver what was promised, payments shouldn't become an issue.
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Alex Lennane
January 29, 2012 at 12:22 pmKester Meijer wrote: Let's reverse the statement and say "How do we make airline/forwarder relationships flourish" . We are al part of the global trade supply chain. For me the best relationship with a forwarder comes from a process oriented dialogue. It starts with quality of bookings and delivery, both at the carrier and forwarder, at origin, transfer and destination locations. And next how reliable is the planning and delivery of our processes, are we able to accurately predict future events. Finally how flexible are we when demand or needs change.Talking about this and solving both planning and handover issues, based on facts (Cargo 2000) will strengthen the relationship, improve efficiency and reduce cost. When we all deliver what was promised, payments shouldn't become an issue.