News / Agreements 'being ripped up' by lines as shippers are left in the dark on rates

customer service Photo 159774025 © Joni Hanebutt Dreamstime.com

01/10/2021

Customer service has effectively been shelved by the shipping lines, as shippers grumble that it is getting increasingly difficult to book cargo with them, let alone know what rate they will be charged.

Many complain that carriers are refusing to answer booking desk phones, and are ...

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