digital evolution  © Roberto Pangiarella
© Roberto Pangiarella

The freight forwarding market is changing. Fast. We all know this and not many of us are surprised.

For the past three years, on behalf of my market research firm, Logistics Trends & Insights, I’ve conducted an annual survey on this change. Each year I’ve asked what a freight forwarder is and the majority of the responses have always been “a firm specialising in arranging and shipping of merchandise on behalf of shippers”. 

However, that definition is changing rapidly, like everything else in the logistics world. ...

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  • Andy Robins

    May 14, 2019 at 2:23 am

    I agree with Cheyenne Miranda’s viewpoint. How much did DHL spend on a new IT system to encompass all into a digital system, but then ditched it.
    Not really their fault in terms of their vision, but all the digital nuts and bolts required by other parties involved are not there yet.
    As Cheyenne Miranda says, we adapt as the new stuff comes along.

  • Manoj Salian

    May 15, 2019 at 5:00 am

    While digital metamorphosis is being observed as future of AI logistics termed digital interface, seems good but bitter when human marketing replaces machine on terms AI(artificial intelligence). As all in the industry is aware excess supply of tonnages narrowed freight earnings similarly digital economy/business will impact social society at large. Let’s collectively select platform of AI where only required.

  • Hariesh Manaadiar

    May 26, 2019 at 2:20 pm

    When you look at companies like Twill, Freighthub, Flexport etc who term themselves as a “Digital Freight Forwarder“, a common theme emerges, and that is “the ability to offer the services of a freight forwarder but on an instant basis using online technology and data“..

    They are not imaginary by any means and are quite rapidly evolving.. However, other entities like the traditional freight forwarders with added digital capabilities and “digital shipping lines” are catching up quite quickly..