News / DHL to act as a 'mystery shopper' for new e-commerce retailers

DHL Supply Chain’s e-commerce division has launched a ’mystery shopper’ programme for potential online retailers as part of its expansion in the e-commerce logistics sector.

Claire Lannou, EMEA VP of business development of e-commerce at DHL Supply Chain, told delegates at this week’s Reuters Supply Chain Europe conference in Brussels that, in preparation for discussions with customers who may want to use its logistics services, its team would place orders for goods with the retailer.

“When we begin the discussion, we have ...