WSJ: UPS boss preaches the power of no

Photo: © Ilia Burdun

THE WALL STREET JOURNAL writes:

Carol Tomé took over United Parcel Service Inc. in the middle of a pandemic that has sent demand for its services soaring. She’s teaching the delivery giant how to say no.

The longtime finance chief of Home Depot Inc. and first outsider to lead UPS is remaking the company in her number-crunching image, in part by adopting the philosophy that delivering less can be more. And she is using the urgency created by the crisis to revamp its business model in months, not years.

Since she became chief executive in June, UPS has become more selective about which packages it ships. The company is tearing up shipping contracts midterm. Sales leaders are evaluating customers less by volume than by what they deliver to the bottom line. Executives are scrutinizing divisions for possible divestitures. Prices are going up.

The push to transform UPS into what Ms. Tomé calls…

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