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The official launch of TIACA’s online Cargo Service Quality tool comes after 179 freight forwarders and 18 cargo terminals took part in the pilot last year

Miami, Florida, USA, Monday 25th February 2019TIACA’s new online Cargo Service Quality (CSQ) tool has officially launched, following its successful trial involving nearly two hundred air cargo supply chain companies.


Oman Aviation Services, SATS Ltd at Singapore’s Changi Airport, and Asia Airfreight in Hong Kong are the most recent Cargo Terminal Operators (CTO)s to enlist in the program, which aims to improve visibility and facilitate new air cargo global standards.


“This is a prime example of airports leading the way for change in their communities, through embracing an environment of collaboration and visibility,” said Steven Polmans, TIACA Vice Chair, and Head of Cargo and Logistics at Brussels Airport Company.


“Given the success of the pilot, we are very excited that this TIACA initiative is now being made accessible to the wider industry, and we encourage interested parties to get in touch.”


The online tool is a new worldwide campaign by TIACA to set global benchmarking standards for the airfreight industry to adopt, and in turn enhance quality across the chain.


“Momentum behind TIACA’s new CSQ tool is rapidly accelerating, and we are currently in advanced talks with dozens more air cargo supply chain companies, from Europe and Africa to Asia and North America, eager to sign up to the program,” said Sanjiv Edward, Chief Commercial Officer, Delhi International Airport, and TIACA Board member.


“Our first production live assessment will take place in April this year and, given the success of the pilot, we are looking forward to demonstrating to the global air cargo community the ability of CSQ to initiate change and drive up performance.”


The CSQ pilot scheme that took place last year involved 179 freight forwarders and 18 cargo terminal operators around the world, including India’s Delhi Indira Gandhi International Airport and AAICLAS Chennai Cargo Terminal, Brussels Airport in Belgium, Indonesia’s PT Jasa Angkasa Semestra, Hong Kong’s Asia Airfreight Terminal, and Singapore Airport Terminal Services (SATS) Ltd, amongst others.


Following completion of the pilot, Kenya Airports Authority pledged to fully adopt CSQ by mid-2019 at all airports across the country, which will be the first nationwide implementation of the assessment tool.


In order to raise cargo service standards, the tool is made up of four parts: Benchmarking, Assessment, Improvement, and Excellence.


The tool allows participating cargo terminals to provide ratings on several factors including process, technology, facilities, regulators, and general airport infrastructure, amongst other variables.


The data that CSQ collects, provides airports and cargo terminals with the business insight to identify areas of improvement and guide investment decisions.


For more information on the CSQ tool, email csq(at)


For more information on TIACA membership, email Kenneth Gibson, Business Development Manager, at kgibson(at), call +1 (786) 265 7011, or visit


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