News / No let-up in online shopping, but demands for free delivery will test etailers

Oleksandr Brylov

Surging “socials-driven” e-commerce and increasing demand for free delivery and returns will test the limits of global supply chains before the decade is out.

DHL’s E-commerce Trends Report, released today, polled some 12,000 consumers across 24 countries, with the results suggesting a 12-fold increase in purchases made through social media platforms by 2030, their value climbing from $700bn today to $8.5trn.

DHL eCommerce CEO Pablo Chiano said: “With the rise of social commerce and online marketplaces, ...