News / Air cargo must become more flexible and reliable – quickly, say shippers

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Airlines are ignoring key requirements of their customers, according to shippers, and need to revise their business models.

“The two key words for us are reliability and flexibility,” said Denis Choumert, chair of the European Shippers’ Council.

“We need to switch to quicker and more efficient services and want permanent flexibility at the regulatory level,” he told delegates at Tiaca’s regional symposium in Amsterdam this week.

For true reliability, the air cargo industry needs to offer shippers real visibility into their shipments.

“The e-AWB ...