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In my debut column last year, I asked: “Where have all the great salespeople gone?”
I am still asking the same question this year, but I have also noticed another trend in freight forwarding here in the US.
I am not going to say that account managers have replaced salespeople, but they are definitely having a much greater impact these days.
In the past, their focus was on the very important matter of business retention, but now I’m hearing ...
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