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The port of Felixstowe in August ©Arabella Tancred

The UK’s port of Felixstowe has issued an apology to customers for “inconvenience”, admitting that “our service standards are not currently where we would like them to be”.

On its website on Friday, the port attributed its problems to “a sharp spike in import container volumes, along with a high proportion of late vessel arrivals”.

It said it was taking measures to improve service levels, which included increasing its much-criticised vehicle booking system availability to more than 4,300 vehicles a day, opening ...

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  • Ian Matheson

    September 21, 2020 at 2:45 pm

    “to the Chinese owners” – What century are we in?

  • Martin

    September 21, 2020 at 9:15 pm

    We are a Civil Engineering Company that specialises in leveling off land for starage containers and parking lorries etc.

    We also can supply toilets, shower/ washing facilities and canteen area.

  • Clifford Gisby

    September 22, 2020 at 2:00 pm

    Turn round time for me has been around 2 hours for a lift off and box on, even longer if restitution is 2×20 and collecting 2×20 treatment of lorry drivers is disgusting. All they care about is the tugs for rail and ships never enough staff and to much time lost in change overs. If they saw how brilliant Gateway is with a turn round time around 20 minutes from entering to exit they would be counting the days to being made redundant.Really sad to see what could be a great port being miss managed. Cliff

  • Steve

    September 22, 2020 at 9:45 pm

    Sept 22 came in at 19.00 left at 2135 just to lift off an empty it’s a bloidy disgrace and totally unacceptable to treat drivers like this ,just sort it out