Photo by Victória Kubiaki on Unsplash – ‘I’m now making more deliveries!’

One minute FedEx is being castigated for spending big on automated hubs and the rollout of seven-day deliveries, in its long-term campaign to capture more of the growing e-commerce business.

The next minute, in the midst of an entirely unpredictable pandemic, e-commerce has gone through the roof and all that largesse suddenly seems like a good idea.

‘We were right all along’, was the general message from management in their Q4 results conference call with analysts.

(Analysis and UPS follow-up were central in our ...

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