News / Shippers increasingly unhappy with the performance of shipping lines - but airline satisfaction grows

© Tero Vesalainen

Shippers and forwarders are increasingly dissatisfied with the performance of shipping lines, according to a new survey. 

This is in direct contrast to air freight, where 16% of shippers were “very happy”with their transport provider, against 6% of box line customers. 

Lack of clarity on container line charges, transit times and reliability scored the lowest on the satisfaction survey, carried out by Drewry and the European Shippers’ Council.

Overall, ocean carrier customer satisfaction dropped 0.1 points since last year’s survey, with an average ...