News / We're not replacing forwarders, says AF-KLM as it unveils online booking platform

© Micha Klootwijk

The digitisation of freight booking will not relegate forwarders to history, claimed Air France-KLM, as it launched an online booking tool last week

The carrier unveiled its application programme interface (API), part of a three-year process to overhaul the carriers’ legacy systems, some of which have been in use since the 1980s.

While admitting the API system is “by no means unique”, vice president customer services Robert Kunen told The Loadstar he believes it provides the best direct rate and booking ability.

“For ...