Keeping the customer satisfied: it's all about momentum for AirBridgeCargo

AirBridgeCargo (ABC) has big ambitions. As rival Cargolux sets its sights firmly on China, as it must, it seems ABC is stepping into a void that is left, taking two of Cargolux’s top executives and, according to forwarders, as service levels decline at Cargolux, they are rising at ABC. There appears to be a new “forwarders’ airline” in town.

But ABC is not resting on its laurels on service. It is becoming CEIV certified, the new IATA quality stamp for airfreighting ...