News / Technology is key to boosting repeat business for e-commerce delivery firms

05/02/2018

Forwarders can help retailers keep customers and improve loyalty by offering new channels of communication and subscription delivery models.

Repeat customers make a 23% contribution to overheads, while new customers account for just 3.5%, Andrew Curran, CEO of customer loyalty specialist Retain.me, told The Delivery Conference last week.

“You ...

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