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PR Release 31/03/2020

Last September Ligentia ‘remastered’ was launched, and the international supply chain provider
committed to introduce new digital ways of working across their business.

Recognising that organisations are experiencing immediate challenges due to the spread of COVID19, not surprisingly working remotely is fast becoming the new way of doing business.

This increasing trend will make it even more important for Ligentia to connect and engage with customers via their leading Technology Platform.

Today Ligentia is excited to launch their NEW Customer Hub. A single platform to educate, inspire and collaborate. The Customer Hub will transform the way the logistics community works, accesses supply chain data and shares knowledge amongst wider teams.

Comprising of 6 key areas – News, Knowledge Hub, FAQ’s, Quick Links, Analytics and My
Documents – users will be able to gain detailed insights into the industry, answers to specific
questions and access customer service metrics.

Ligentia customers can choose how to connect. The Customer Hub provides seamless integration of multiple communication channels into one place, such as Live Chat, Email, WhatsApp, WeChat, Web and Ligentia’s proprietary software Ligentix. This is coupled with real-time analytics to keep stakeholders fully informed.

Group CCO, Dan Gill explains; “Our priority is to keep all communications across the Supply Chain in a single easy to use platform, and the launch of the Customer Hub does just that. The Hub will integrate shipment details with the flow of information in a single view, meaning customers only have one place to go and no conversations need to happen outside of the platform. We have used the latest in machine learning, optical character recognition (OCR) and artificial intelligence (AI) to automate much of the end to end process, meaning faster and more accurate responses to our
customers. This launch is very much a first step with lots of new features being rolled out this year.”

For FREE access to the Ligentia Customer Hub click here – then click ‘sign in’. You will be sent your login details via email.

To learn more about how to use Customer Hub and key features click here.


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