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A fresh wind has blown in at IAG Cargo. The atmosphere is different – less stuffy, more open.

One year into his job as CEO, Drew Crawley has brought ideas and direction which will have a direct impact on customers.

IAG has in the past had a sense of impenetrability: defensive, closed, costly. While Mr Crawley’s predecessor Steve Gunning brought in processes and ideas which sharpened the product offering and business case for cargo, the carrier kept hold of its rather cold, ...

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