Dear Des... an open letter to IATA's closed shop

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• Tom Pleasant

  March 24, 2011 at 12:46 pm

  I couldn't agree more. IATA's attitude to cargo is all wrong. I feel for the cargo team there; they must be hugely frustrated.

  Transparency is key as is open communication, especially with the press.

  And as for Bisignani's press conference, sprung on us out of nowhere, it simply repeated all the statistics he had just told us and his answers always referred back to passenger. Roll on Tony Tyler, I say.

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• Ted

  March 24, 2011 at 1:39 pm

  Good luck! Nice, constructive and positive. I have experienced the same issues as you did and have been far less diplomatic about it. The end result has so far been the same. Stonewalling and silence. They are untouchable in their own mind, far more dependent and accountable to whimsical DG, HR and marketing heads than the industry. Having worked there a good few years, it drives me mad to see opportunity after missed opportunity to do good and not lift a finger.

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• Alex Lennane

  March 24, 2011 at 1:48 pm

  Thanks for your comments. I think you've got it in a nutshell, Ted – there are so many frustrating missed opportunities and IATA is not, apparently accountable to the industry. As Tom said, it must be very frustrating for the cargo team…

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