News / Air freight industry failed its high-paying customers in a fourth quarter of 'complete mayhem'

The fourth quarter of last year was “complete mayem”, as an unprepared air cargo industry failed its customers.

Russi Batliwala, CEO of Chapman Freeborn, berated the “unreliable” air cargo industry for letting down shippers, who were also forced to pay high rates.

Claiming the industry had failed, he told delegates at Air Cargo India in Mumbai this morning: “The fourth quarter was complete mayhem. Availability was extremely limited. We’ve got people like Airbus and Boeing, IATA, legacy carriers, but we failed.

“We were ...