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The backrooms are traditionally what it says on the tin – supplying goods from the back to the shop floor. As such they have normally been under the control of store managers, but in an effort to meet shoppers’ changing buying habits, the world’s largest retailer, Walmart, is re-thinking. One of the emerging features of omni-channel retailing is that shoppers are increasingly buying online with a view to picking up the goods themselves in their nearest store, which means the ...

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