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“UPS, Teamsters accuse each other of walking away from contract talks” was yesterday’s headline from Reuters, with a few other observers emphasising how difficult the situation has become.

Yawn? Not so fast

No one should be surprised since we were told by group CEO Carol Tomé (pictured below) that reaching a deal would be noisy when she was hard-pressed by analysts in the previous quarterly call. She may have underestimated the matter, managing expectations, but she spelled out for us what may ...

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