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A botched digitalisation programme has caused long customs clearance delays in India, exacerbating the country’s container shortage crisis.
The ‘faceless assessment’ initiative has been rolled out at ports across India since June, to implement contactless and paperless customs clearance.
However, according to the Mundra Custom Brokers’ Association (MCBA), clearance times have increased since the launch, with importers and exporters facing numerous “hidden costs”.
“Faceless assessment was [designed] to bring an end to illegal gratification, whereas the results are the opposite,” the MCBA said ...
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