XPO Logistics and MediaMarkt Iberia partner to deliver a better last mile experience in Spain

PRESS RELEASE:

NORTHAMPTON, UK – 16 December 2020 – XPO Logistics, a leading global provider of transport and logistics solutions has signed an agreement with MediaMarkt Iberia to provide last mile deliveries of large products in Spain, where MediaMarkt is the leader in the distribution of consumer electronics and related services. XPO is using its proprietary technology, national coverage and last mile expertise to enhance the consumer experience for MediaMarkt.

Sixty depots in XPO’s Spanish transport network facilitate the home delivery of heavy or bulky products ordered from MediaMarkt online. The comprehensive service includes the placement and installation of new products inside the home, as well as the removal and recycling of old products. XPO began operating this specialised solution for MediaMarkt during Spain’s pandemic lockdown and is using its last mile technology to ensure safe, fast and reliable service.

For the first time in Spain, XPO has introduced digital last mile capabilities that make it easy for consumers to access information about their orders. Notifications are transmitted on WhatsApp, SMS or via automated telephone calls. Consumers can track their orders in real time, modify the date, time or place of a delivery electronically, and see the license plate number of the delivery vehicle and the driver’s details in advance. The delivery is completed safely with a digital signature, without direct contact between the delivery team and the consumer.

Antonio Ferrero, managing director, sales, MediaMarkt Iberia, said: “At MediaMarkt, we work every day to put our customers at the centre of everything and thus be able to offer them a unique shopping experience through our 89 shops and our online channel. With this XPO alliance, we are sure that we will strengthen our logistics operations for the delivery of our larger products.”

Massimo Marsili, managing director, transport – Iberia and Morocco, XPO Logistics, commented: “We are very proud that MediaMarkt, a service-oriented market leader, is placing their trust in us. We have demonstrated that we can respond quickly to peaks in demand, even during the lockdown, and safely ensure that deliveries are completed on time. MediaMarkt has the full benefit of our digital capabilities to continuously improve the consumer experience.”