News / UPS launch of flat-rate parcel service puts the squeeze on FedEx 

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• Spicoli

  November 15, 2019 at 4:50 am

  After all the “miscarriages” I’ve had with UPS, I wouldn’t care if they shipped for free. I had a big dollar item get shipped to the WRONG address (even though my correct address was on the shipping slip) so it didn’t get shipped the day it was supposed to. I called customer service and was told they dropped the package off at the wrong address and was told to “just order another one cuz this package was irretrievable. When I notified them I couldn’t cuz it was a private sale they were like oh, you’ll have to call back tomorrow in hopes that the place they dropped this package off would be nice enough to send it back (which they did. When I did call the following day, I was told it would be delivered by days end. While I was waiting, the driver pulled up in front of my house, went to the back of his truck. After about 5 minutes, he came out and asked “can I come back”? I told him that I was expecting this item yesterday. He went to the back of his truck and emerged a few minutes later and said “I have to clean out my truck”. He drove to the side of the street and parked. I got dressed went outside to greet him and he all of a sudden drive off. I checked the tracking after 8pm and it said “an attempt was made to deliver this package”! Needless to say I was livid cuz the driver NEVER came back to my house. In essence, he bas drove right by my house. This “attempt” without actually stopping is their modus operandi as this was the 3rd or 4th time this type of “attempt” has been made. I thought UPS ran a tight ship but give me FEDEX or USPS any day. From now on, I’ll never make a purchase from any merchant who uses UPS ! I apologize to those businesses that may have no other choices but I’ve suffered for the last time with UPS. I would give UPS two BIG THUMBS DOWN !!!

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